Legal
Version 2.1 | Last updated: 4 September 2026 | Effective date: 4 September 2026
These Terms and Conditions (the “Terms”) form a legally binding agreement between the user and Carservify SAL, a Lebanese joint-stock company (société anonyme libanaise) registered with the Commercial Register of Beirut, with its registered office at Badaro, Georges Katro Street - Beirut, Lebanon (“Carservify”, “we”, “us” or “our”). They govern (i) your access to and use of the Carage mobile application, its related websites, tools and content (together, the “App”), and (ii) every vehicle service that you book through the App.
By creating an Account, ticking the acceptance box, placing an Order or otherwise using the App, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the App or the Services. Please read the following notice carefully: it summarises provisions that materially affect your rights and obligations.
IMPORTANT NOTICE — summary for convenience; the full Terms prevail.
• Prices are estimates. Every price in the App is generated automatically from the vehicle data you enter. You are solely responsible for that data. Prices are confirmed only after we see your vehicle and may be adjusted; we are not bound by a price based on inaccurate vehicle data (Sections 6 and 7).
• Your confirmations are final. Nothing is done without your confirmation in the App; every price, part or work you confirm is binding on you (Section 7).
• Handover records and signatures. When we collect, receive or return your vehicle, our team records its condition (photographs and video) and you sign in our Rider App. Your signature confirms the condition of the vehicle and the completion of the service. Claims must be made within the short periods stated in Section 10, with evidence.
• Used vehicles — obligation of means. We service used vehicles. We undertake to use professional skill and care, not to guarantee a result. Consumable components wear out with use and are not covered by any warranty (Sections 12 and 14).
• Warranties. Parts carry their manufacturer’s warranty; our workmanship is warranted for 1 month or 1,000 km. Misuse, wear, third-party intervention and non-payment void the warranties (Section 14 and Schedule 1).
• Your manufacturer’s or dealer’s warranty. It is your responsibility to check whether using our Services affects the warranty of your vehicle and to tell us in writing, before ordering, of any requirement you want us to follow. We accept no liability in this respect (Section 12.9).
• Our liability is capped at the value of the Order concerned, and certain losses are excluded (Section 17).
• Changes. We may change these Terms at any time by publishing the new version in the App. You must check them regularly; the version in force when you place an Order applies to that Order (Section 25).
• Disputes. Lebanese law applies; disputes go to the courts of Beirut after a 30-day negotiation period, and only on an individual basis (Section 27).
SECTION 1
Introduction and Acceptance
1.1 Contract documents. The agreement between you and Carservify for the use of the App and for each Order consists of: (a) the body of these Terms; (b) the Schedules to these Terms, namely the Warranty Table (Schedule 1) and the Fees Schedule (Schedule 2); (c) the Privacy Policy; (d) the Order confirmation and any Approval Request that you have confirmed; and (e) any service-specific conditions displayed in the App. In case of conflict, the documents apply in the following order of precedence: (d), (e), (a), (b), (c).
1.2 Acceptance. You accept these Terms by creating an Account, ticking the acceptance box, placing an Order or using the App. Each time you place an Order you confirm your acceptance of the version of the Terms then in force.
1.3 Electronic contracting. A contract for the Services is formed when we confirm your Order through the App or by message. We keep a record of each Order and of each confirmation you give. These Terms can be consulted at any time in the settings of the App.
1.4 Business and fleet users. If you use the App for purposes connected with your trade, business or profession (for example for a fleet of vehicles), any provision of these Terms or of applicable law that is reserved to consumers does not apply to you, and a separate fleet services agreement may apply and prevail over these Terms.
1.5 Language. These Terms are drafted in English. If a version in another language is made available, it is provided for convenience only and the English version prevails in case of discrepancy. By accepting these Terms you expressly agree that the contract is concluded in English.
1.6 Extent of application. These Terms apply to the fullest extent permitted by applicable law. If any provision cannot be applied in full, it applies to the maximum extent permitted and the remaining provisions remain in full force (Section 28.2).
SECTION 2
Definitions and Interpretation
2.1 In these Terms the following capitalised words have the meanings given below:
2.2 Interpretation. Headings are for convenience only. “Including” means “including without limitation”. Words in the singular include the plural and vice versa. References to Sections and Schedules are to sections of and schedules to these Terms. “In writing” includes messages sent through the App, by email, SMS or WhatsApp. Periods expressed in days are calendar days unless Business Days are specified.
Account
The user account you create in the App, identified by your verified mobile phone number.
App
The Carage mobile application (iOS and Android), the Carage website (carage.io) and the related tools, content and services operated by Carservify.
Approval Request
Any price, Part, quantity, option, additional work, change or fee presented to you in the App, or by SMS, WhatsApp, email or telephone, for your confirmation.
Authorised Representative
Any person you designate, or who hands over or receives the Vehicle or its keys with your consent (including a family member, employee, driver, guard or building concierge). You are bound by the acts, confirmations, signatures and omissions of your Authorised Representatives as if they were your own.
Business Day
Monday to Friday, excluding public holidays in Lebanon.
Confirmation
Your acceptance of an Order, an Approval Request, a price, a Part or work, given by tapping the relevant button in the App or in writing (including by SMS, WhatsApp or email) from the phone number or email address registered to your Account, or orally to our Personnel where recorded by us. A Confirmation is final and binding on you.
Consumables
Components, materials and fluids that wear, deteriorate or are consumed through normal use and are designed to be replaced periodically, including brake pads, brake discs and drums, clutch components, drive belts, timing belts and chains, hoses, bushings, mounts, shock absorbers, bearings, filters, spark plugs, glow plugs, wiper blades, bulbs, batteries, tires, engine oil, gearbox and differential oils, coolant, brake fluid, power-steering fluid, refrigerant and other fluids, gaskets and seals, and interior and exterior trim, upholstery and paint subject to wear.
Custody Period
The period during which the Vehicle is in the possession of Carservify or its Personnel, starting when our Personnel take possession of the Vehicle or its keys and ending when the keys are handed back to you or your Authorised Representative or the Vehicle is parked at the location you designated.
Delivery Report
The record prepared by our Personnel in the Rider App when the Vehicle is returned, consisting of photographs and/or video, any observation our Personnel consider relevant, and your electronic signature.
Driver
A member of Personnel who collects, drives, transports or returns the Vehicle.
Estimate
An indicative price generated automatically by the App on the basis of the Vehicle Data and our pricing databases, before inspection of the Vehicle.
Fees Schedule
Schedule 2 to these Terms, as updated from time to time in the App.
Manufacturer’s Warranty
The warranty against manufacturing defects given by the manufacturer, importer or authorised distributor of a Part, on the terms and for the duration set by them.
Misuse
Any use, handling or treatment of the Vehicle or of a Part that is abnormal, negligent or contrary to the manufacturer’s instructions or to our instructions, as described in Section 14.6.
Order
A booking of one or more Services placed through the App and confirmed by Carservify.
Partner Workshop
A garage, service centre or other subcontractor engaged by Carservify to perform all or part of a Service on its behalf.
Parts
Parts, components, accessories, tires, batteries, oils, fluids and materials supplied by Carservify in connection with a Service.
Personnel
The employees, drivers, technicians, agents and subcontractors of Carservify and of Partner Workshops.
Pickup Report
The record prepared by our Personnel in the Rider App when the Vehicle is collected from you or received at a workshop, consisting of photographs and/or video of the exterior of the Vehicle, any observation our Personnel consider relevant, and your electronic signature.
Privacy Policy
The Carage Privacy Policy and Cookies & Tracking Technologies Policy, available in the App.
Rider App
The application used by our Personnel to manage pickups, deliveries, at-home Services, condition records and electronic signatures.
Services
The vehicle maintenance, repair, detailing, washing and other automotive services offered through the App and performed by or on behalf of Carservify, including pickup, delivery and at-home services.
Site
The location designated by you for an at-home or mobile Service, or for the pickup or return of the Vehicle.
Terms
These Terms and Conditions, including the Schedules.
Third-Party Services
Services identified in the App as provided by a third party under that third party’s own terms (for example roadside assistance, towing, insurance or financing products).
User, you, your
The person who creates an Account or uses the App, and any person acting on their behalf.
Vehicle
The motor vehicle identified in an Order.
Vehicle Data
The information about the Vehicle entered or confirmed by you in the App, including make, model, model year, trim or version, engine, transmission, fuel type, VIN or chassis number, plate number, mileage, factory options and any modifications.
Warranty Table
Schedule 1 to these Terms.
Workmanship Warranty
The warranty on our labour described in Section 14 and in the Warranty Table.
SECTION 3
Eligibility, Account and Security
3.1 Eligibility. You may use the App only if you are at least eighteen (18) years old, have full legal capacity to enter into binding contracts, and are not subject to any sanction, legal restriction or court order that prohibits you from using the App or the Services. By using the App you represent that these conditions are met.
3.2 Account. You may hold only one Account. You must provide accurate, current and complete information when registering and keep it updated. Your mobile phone number is verified by one-time passcode and is used to identify you and to send you all communications and notices under these Terms. You may not transfer your Account to another person.
3.3 Security. You are responsible for maintaining the confidentiality of your credentials and one-time passcodes and for all activity that occurs under your Account, including Orders and Confirmations given from your registered phone number or email address, even if your device is lost or stolen, until you have notified us in writing and we have had a reasonable opportunity to act. You must notify us immediately at [contact@carservify.com] of any unauthorised use of your Account.
3.4 Authorised Representatives. Any person who hands over or receives the Vehicle or its keys, or gives instructions concerning the Vehicle, with your consent is your Authorised Representative. You are bound by their acts, signatures, Confirmations and omissions as if they were your own. We may, but are not obliged to, ask any person handing over or receiving the Vehicle to prove their identity.
3.5 Verification. We may at any time ask you to provide proof of identity, of the registration of the Vehicle and of your right to use the Vehicle, and may refuse, suspend or cancel an Order or Account if satisfactory proof is not provided.
3.6 Personal use. The App is intended for your personal use and for the vehicles you own or are authorised to use. Use of the App for commercial resale of the Services, or for vehicle fleets, requires our prior written agreement.
SECTION 4
Our Role, Partner Workshops, Personnel and Third-Party Services
4.1 Carservify as your contracting party. Unless the App expressly identifies another provider as the contracting party (Third-Party Services), Carservify is the party with whom you contract for the Services ordered through the App, and Carservify invoices and collects payment for them.
4.2 Partner Workshops and subcontractors. We may perform the Services through our own Personnel or through Partner Workshops and other subcontractors, which we select at our sole discretion according to the Service, the Vehicle and our capacity. We may add, replace or remove Partner Workshops at any time without amending these Terms. You have no right to require that a particular workshop or technician performs your Service.
4.3 Third-Party Services. Certain services offered in the App (for example roadside assistance, towing, insurance, financing or extended warranty products) may be provided by independent third parties under their own terms, which are made available in the App or by the provider. For Third-Party Services we act only as an intermediary that facilitates the booking: we are not a party to the contract between you and the third party and we accept no responsibility for the performance of Third-Party Services.
4.4 Personnel. Drivers and technicians may be employees or contractors of Carservify or of Partner Workshops. You agree to treat Personnel with courtesy and to comply with their reasonable safety instructions.
4.5 No manufacturer status; general information. Carservify is not the manufacturer of the Parts it supplies; Parts are covered by the Manufacturer’s Warranty as described in Section 14. Maintenance reminders, recommendations and other information displayed in the App are general, are provided for convenience only and do not constitute advice; you remain responsible for maintaining your Vehicle in accordance with its manufacturer’s requirements.
SECTION 5
Services Available Through the App
5.1 Subject to availability, service area and Vehicle compatibility, the App allows you to book the following Services, as described in the App at the time of the Order:
(a)Car maintenance packages — a multi-point inspection of the Vehicle using our checklist, a digital inspection report, and the replacement of the Parts and fluids included in the selected package, with optional replacement of additional Parts at the prices displayed;
(b)Car repair services — diagnosis and repair of issues reported by you or identified during inspection;
(c)Car wash and detailing services, including mobile car wash at your Site;
(d)Oil change services with vehicle-specific oil type and capacity and tiered oil options;
(e)Battery replacement services with vehicle-specific battery requirements and tiered battery options;
(f)Tire replacement services with vehicle-specific sizing and tiered tire options;
(g)Pickup and delivery of the Vehicle by a Driver, and at-home or mobile Services performed at your Site;
(h)Third-Party Services and any additional Services or benefits that we may add to the App from time to time.
5.2 Availability. Services are offered within the service areas displayed in the App and depend on the availability of Personnel, workshop capacity and Parts and on the compatibility of the Vehicle. We may decline an Order, in whole or in part, at our discretion, including where a Service is not available for your Vehicle, location or requested time, where the Vehicle is unsafe or unsuitable, or where the information provided is inaccurate.
5.3 Tiered options and substitutions. Where a Service offers several tiers of Parts (for example different tiers of batteries, oils or tires), the tiers, brands, specifications and warranties available are those described in the App at the time of the Order, and we may change them at any time. If the selected item becomes unavailable, we may substitute an item of equivalent or higher specification at the same price and will inform you; if you decline the substitution, that item is removed from the Order.
5.4 Scope of packages. A maintenance package covers only the inspection and the items listed in the package description. Any additional Part or work identified during the inspection is presented to you as an Approval Request and is performed only upon your Confirmation.
5.5 Inspection reports. Inspection and diagnostic reports reflect the professional opinion of our Personnel on the condition of the Vehicle observable at the time of the inspection, using the agreed method and without dismantling components unless otherwise stated. They are not a guarantee of the condition of the Vehicle. Certain conditions cannot be detected without dismantling, road testing, specialised equipment or the occurrence of an intermittent fault, and dirt, weather and lighting conditions may reduce the accuracy of a visual inspection.
5.6 Additional benefits. Additional service benefits (for example battery jump-start assistance or puncture repair for Vehicles fitted with tires or batteries supplied by us) are offered only where and as described in the App at the time of the Order, subject to the conditions stated there, and may be withdrawn for future Orders at any time.
SECTION 6
Your Vehicle, Vehicle Data and Automated Pricing
6.1 Automated matching and pricing. The App identifies the Services, Parts, specifications (for example oil grade and quantity, battery type, tire size) and prices applicable to your Vehicle automatically, by matching the Vehicle Data that you enter or confirm against vehicle databases, manufacturer data and pricing tables obtained from third-party data providers through automated interfaces. Everything the App displays for your Vehicle therefore depends on the accuracy of the Vehicle Data, and we are entitled to rely on the Vehicle Data without independent verification.
6.2 Your responsibility for Vehicle Data. You are solely responsible for entering complete and accurate Vehicle Data and for keeping it up to date. In particular you must correctly identify the make, model, model year, trim or version, engine, transmission and fuel type of the Vehicle, and you must disclose in the App, before placing the Order, any non-standard modification, aftermarket Part, previous accident repair, known defect, warning light or symptom that may affect the Services. Where the App allows it or when requested by us, you should enter or send us the VIN or chassis number and upload or send us the registration document of the Vehicle. By confirming an Order you warrant that the Vehicle Data is accurate and complete.
6.3 Consequences of inaccurate Vehicle Data. If the Vehicle Data is inaccurate, incomplete or does not correspond to the Vehicle actually presented for the Service (for example a different trim, engine variant, model year or equipment level), the Estimate, the Parts, the quantities, the specifications and even the availability of the Service displayed by the App may be wrong. In that case:
(a)the Estimate and any price, Part or specification displayed or confirmed on the basis of the inaccurate Vehicle Data are not binding on Carservify;
(b)we may re-price the Service and present the corrected price, Parts or specifications to you as an Approval Request before proceeding;
(c)you may confirm the corrected Approval Request, choose an alternative Service, or cancel the Order; if the cancellation occurs after a Driver or technician has been dispatched or after the Vehicle has been collected, the fees set out in the Fees Schedule apply;
(d)Parts ordered for your Vehicle on the basis of the Vehicle Data (special-order Parts) are chargeable and non-refundable once ordered (Section 13.5); and
(e)Carservify is not liable for any loss, damage, delay, additional cost, malfunction or unavailability of a Service resulting from inaccurate or incomplete Vehicle Data, including damage caused by the use of a Part, fluid, quantity or specification that was correct for the Vehicle Data you entered but not for your actual Vehicle. Any such loss is borne by you.
6.4 Mismatch discovered during the Service. If a mismatch between the Vehicle Data and the Vehicle is discovered after work has started, we may stop and present a revised Approval Request. Work already performed, and Parts already fitted or ordered, remain chargeable in full.
6.5 Right to use the Vehicle. You represent that you are the registered owner or lessee of the Vehicle or that you have the owner’s authorisation to order the Services, to hand over the Vehicle to us and to approve work on it. You must provide the Vehicle registration document (or a copy) on request, and you indemnify us against any claim by the owner or a third party arising from a lack of such authorisation.
6.6 Vehicle condition and documents. Whenever the Vehicle is to be driven or handled by Personnel, you must comply with Section 10.2 (registration, technical inspection, insurance, roadworthiness and disclosure of known defects). We may decline to drive or handle a Vehicle that we consider unsafe, unregistered or uninsured, or whose file is subject to a traffic-related block; in that case transport of the Vehicle may be arranged by tow truck at your cost.
SECTION 7
Prices, Estimates, Approval Requests and Confirmations
7.1 Estimates are indicative. Every price displayed in the App is an Estimate: an indicative price generated automatically on the basis of the Vehicle Data, standard labour times, current Parts costs and the assumption that the Vehicle is in normal condition for its age and mileage. Estimates are provided before we have seen the Vehicle and are only an indication of what the Service is likely to cost. They are not a fixed price or a quotation unless expressly marked as such in the App.
7.2 Right to adjust after inspection. The final price of a Service is determined after physical inspection, diagnosis or evaluation of the Vehicle. We have the right to adjust an Estimate where the actual condition of the Vehicle, the Parts or quantities actually required (for example the real oil capacity or the condition of related components), the labour time reasonably required, the availability or cost of Parts, or the Vehicle Data differ from the assumptions on which the Estimate was based, or where the Estimate contains an error. Any adjustment and any additional work is presented to you as an Approval Request before the additional or adjusted work is performed.
7.3 Approval Requests and Confirmations. Additional work, Parts, price adjustments and options are presented to you in the App (or, where necessary, by SMS, WhatsApp, email or telephone) as Approval Requests, with the price and, where relevant, the expected time required. We do not perform work outside the scope you have confirmed, except minor ancillary operations that prove indispensable to complete the confirmed work safely (for example a gasket, clip, fastener or fluid top-up) up to [10%] of the confirmed amount, which you authorise in advance and which are itemised on the invoice. A Confirmation, once given, is final and binding on you and cannot be withdrawn; work performed and Parts fitted or ordered on the basis of a Confirmation are payable in full.
7.4 Prices applicable to an Order. The prices confirmed for an Order apply to that Order only. If you do not respond to an Approval Request, we may treat the Order as limited to the work already confirmed and make the Vehicle available for return or collection under Section 10.
7.5 If you decline an Approval Request. You are free to decline an Approval Request and to have the Vehicle repaired elsewhere. In that case you remain liable for the Services already performed (including the diagnostic or inspection fee displayed in the App and any pickup and delivery fees), and the Vehicle will be returned to you or made available for collection in accordance with Section 10. If the Vehicle is not safe to drive and you decline the repair, its return is arranged by tow truck at your cost.
7.6 Currency and VAT. Prices are displayed and invoiced in United States Dollars (USD), inclusive of value added tax at the rate applicable in Lebanon (currently 11%). Where payment is made in Lebanese Pounds, the amount due is converted at the market exchange rate of the day of payment as applied by us and indicated at the time of payment.
7.7 Changes to list prices. We may change the prices, Parts, tiers and Services displayed in the App at any time without notice. Changes apply to Orders placed after the change is published and do not affect a price already confirmed for an Order.
7.8 Promotions and discounts. Promotional prices, vouchers and discounts are subject to the conditions published with them, may be withdrawn at any time for future Orders, cannot be combined unless stated, have no cash value and are not refundable. Refunds of Services paid at a promotional price are limited to the amount actually paid.
7.9 Pricing and data errors. If a price, specification or quantity displayed in the App is wrong (for example because of a technical error, or an error in the vehicle or pricing data received from a third-party provider), we are not bound by it. We will inform you before performing the Service, and you may either confirm the corrected price or cancel the Order with a refund of any amount paid for the unperformed Service, which is your sole remedy.
7.10 Additional charges. Fees for pickup and delivery, refuelling, storage, cancellation, unfounded warranty inspections and other items are listed in the Fees Schedule and in the App. Third-party charges incurred at your request or as a result of your instructions (for example tolls, parking, towing or special transport) are charged at cost plus a reasonable handling fee.
SECTION 8
Orders, Cancellation, Rescheduling and Refunds
8.1 Placing an Order. You select the Services, the Vehicle, the Site and a time slot, review the Order summary and confirm it. Time slots are subject to availability and are indicative; where necessary we will propose an alternative slot. We may reject or cancel an Order before performance, with a refund of any amount paid, where the Service is unavailable, the Vehicle or the Site is unsuitable, the information provided is inaccurate, a pricing error has occurred, or we have reason to suspect fraud or misuse.
8.2 Immediate performance. By booking a pickup, delivery or Site appointment you expressly request that we start performing the Service immediately. Performance starts with the first of: the dispatch of a Driver or technician, the ordering of special-order Parts for your Vehicle, the collection of the Vehicle, or the start of diagnosis or work. Once performance has started, the Order may only be cancelled on the terms of Section 8.3.
8.3 Cancellation by you. You may cancel an Order through the App. Cancellations made at least twenty-four (24) hours before the start of the booked time slot are free of charge. Cancellations made later, cancellations after a Driver or technician has been dispatched, and cancellations after the Vehicle has been collected are subject to the fees set out in the Fees Schedule. Where work has started, you must also pay for the work performed and the Parts fitted or specially ordered.
8.4 Rescheduling. You may reschedule an Order free of charge once, provided that you do so at least twenty-four (24) hours before the booked time slot. Later or repeated rescheduling is subject to the fee set out in the Fees Schedule.
8.5 No-show, inaccessible Vehicle or Site, incorrect information. If at the booked time you or your Authorised Representative are absent or cannot be reached, the Vehicle is not accessible, the keys are not available, the Site does not meet the conditions of Section 11, or the Vehicle does not correspond to the Vehicle Data in a way that prevents the Service, our Personnel will wait for fifteen (15) minutes and attempt to contact you; thereafter the Order is treated as cancelled by you and the corresponding fee in the Fees Schedule applies.
8.6 Cancellation by us. We may cancel an Order, before or during performance, if the Vehicle is unsafe or does not match the Vehicle Data, if a Part or Personnel becomes unavailable, in case of force majeure (Section 26), if you fail to pay an amount due, if you or your Authorised Representative behave abusively or unsafely towards Personnel, or if we reasonably suspect fraud or illegality. Where the cancellation is attributable to you, the Fees Schedule applies. Otherwise we will refund any amount paid for Services not performed, which is your sole remedy.
8.7 Refunds. Refunds are made to the original payment method or by another method that we offer. We initiate card refunds within [five (5)] Business Days; the time taken for the refund to appear on your statement depends on the issuing bank. Cash payments are refunded by [bank transfer or cash at our premises] within [ten (10)] Business Days. Sections 7.8 (promotional prices) and 13.5 (special-order Parts) apply to refunds. Amounts due to us may be set off against any refund.
8.8 Prepaid packages and plans. Where we offer prepaid service packages, plans or vouchers, the conditions of use, validity and refund published with them apply in addition to these Terms.
SECTION 9
Payment, Invoicing and Right of Retention
9.1 Payment methods. You may pay by the methods displayed in the App, which may include payment card through our third-party payment gateway, cash on delivery and other electronic means. We may require payment in advance, or a deposit, for special-order Parts, high-value work or first-time customers. Deposits are advance payments on account of the price and are applied against the final invoice.
9.2 When payment is due. Unless credit terms have been agreed in writing, the full amount of the invoice is due before the Vehicle is returned or released to you and, for at-home or mobile Services, on completion of the Service. If you choose cash on delivery, payment must be made to the Driver or technician against a receipt before the Vehicle is handed back or the technician leaves the Site.
9.3 Invoices. We issue an electronic invoice for each Order in USD, identifying the Services performed, the Parts supplied and their price, the applicable VAT and the total amount. Invoices are available in the App and may be sent to your registered email address.
9.4 Late payment. If any amount is not paid when due, we may charge interest at the legal rate applicable in Lebanon from the due date until payment, recover all reasonable costs of collection (including legal fees), suspend the performance of all Services and warranties for you until payment is received, and suspend or terminate your Account.
9.5 Right of retention. We may retain the Vehicle, and any Parts fitted to it, until full payment of all amounts due in respect of that Vehicle, including confirmed work, Parts, pickup and delivery fees and accrued storage fees. During any period of retention the Vehicle remains at our premises at your risk, except for loss or damage caused by our gross negligence, and storage fees continue to accrue in accordance with the Fees Schedule.
9.6 Disputed invoices. If you dispute an invoice you must notify us in writing within seven (7) days of its date, stating the reasons and providing supporting evidence; otherwise the invoice is deemed accepted. The undisputed part of the invoice remains payable on the due date, and disputing an invoice does not entitle you to withhold the Vehicle-related payment required for release of the Vehicle under Section 9.5.
9.7 Payment gateway, failed payments and chargebacks. Card payments are processed by a third-party payment service provider under its own terms; we do not store your full card details. If a payment fails or is reversed, you must pay by another method immediately. If you initiate a chargeback for an amount that is properly due, you are in breach of these Terms; we may suspend your Account, recover the amount together with all bank charges and costs incurred, and refuse future Orders.
9.8 Set-off. We may set off any amount you owe us against any amount we owe you, including refunds. You may not withhold payment of any amount on account of a claim against us.
SECTION 10
Pickup, Delivery and Custody of Your Vehicle (Handover Protocol)
10.1 Scope. This Section applies whenever the Vehicle is collected by a Driver, delivered to a workshop by you, driven, transported, stored or returned by Personnel, whether or not a pickup and delivery fee is charged.
A. Your obligations before handover
10.2 Documents, insurance and condition. Before handing over the Vehicle you must ensure that: (a) the Vehicle registration document and a valid compulsory third-party liability insurance certificate are in the Vehicle or provided to us; (b) the annual technical inspection (mécanique) and registration are valid; (c) the Vehicle is roadworthy and safe to drive, save for the issue for which the Service is requested; and (d) you have disclosed in the App or to the Driver any defect, warning light, leak, unusual noise, brake or steering issue, modification or other condition that may affect the safe driving or servicing of the Vehicle. You are liable for any loss, damage or injury suffered by Personnel or third parties that is attributable to a defect of the Vehicle that you did not disclose, or to hazardous or prohibited contents of the Vehicle, and Section 8.6 applies if the Vehicle does not comply with this Section.
10.3 Personal belongings and interior. You must remove all personal belongings, valuables, documents, cash, electronic devices and removable accessories (including dashcams, memory cards, child seats and roof-box contents) from the Vehicle before handover. We do not inspect or inventory the interior of the Vehicle or its contents. Any item left in the Vehicle is left at your sole risk and responsibility: Carservify and its Personnel accept no responsibility for the loss of, or damage to, any item left in the Vehicle, and we are not responsible for the condition of the interior of the Vehicle (upholstery, trim, carpets, controls and screens), which is subject to wear and is not covered by the handover records. Child seats removed for the Service will not be refitted by Personnel.
10.4 Prohibited items. The Vehicle must not contain firearms, ammunition, weapons, illegal substances, hazardous or flammable materials, undeclared animals or any item whose possession or transport is prohibited by law. You are solely responsible, including towards the authorities, for any such item found in the Vehicle; we may refuse or terminate the Service, retain the fees due and report the matter to the competent authorities.
10.5 Fuel and charge. The Vehicle must have sufficient fuel (or battery charge, for electric and hybrid vehicles) for the journeys to and from the workshop and for road testing. If the fuel level is insufficient, we may refuel the Vehicle with up to twenty (20) litres at the pump price, plus the handling fee set out in the Fees Schedule, or cancel the Service under Section 8.5.
10.6 Keys and access. You must provide the key or key fob necessary to drive and lock the Vehicle and inform us of any immobiliser, alarm, tracker, steering lock or access code. You should keep a spare key. Keys are returned to you or to any Authorised Representative, or are left as instructed in an unattended return under Section 10.11. If a key is lost while in our custody, our liability is limited to the cost of a replacement key and its programming.
10.7 Accessibility and timing. You or an Authorised Representative must be present at the Site at the agreed time with the Vehicle accessible and lawfully parked, unless you have arranged an unattended handover under Section 10.11.
B. The Pickup Report
10.8 Record at pickup. At the time of collection (or of reception at a workshop), our Personnel photograph and, where they consider it appropriate, film the exterior of the Vehicle and record in the Rider App any observation they consider relevant, which may include visible damage, dashboard warning lights, mileage, fuel level, abnormal damage to the interior or items found in the Vehicle. This record is the Pickup Report. The photographs and videos are kept by Carservify and may be used by us as evidence of the condition of the Vehicle at pickup and, where relevant, of the work performed.
10.9 Your confirmation and its effect. You or your Authorised Representative confirm the Pickup Report by electronic signature in the Rider App. By signing, you confirm that you hand over the Vehicle in the condition recorded and that you authorise our Personnel to drive, transport, store and service the Vehicle. The Pickup Report is the reference record of the condition of the Vehicle at the start of the Custody Period: any damage, wear or defect that is visible in the photographs or video, or noted by our Personnel, is deemed to have existed before the Custody Period, and any damage not visible on the exterior of the Vehicle (including mechanical, electrical, underbody and interior conditions) is not covered by the Pickup Report and is deemed pre-existing. If you refuse to sign, we may decline to take the Vehicle; if we nevertheless take the Vehicle, the Pickup Report prepared by our Personnel is the reference record. A copy of the Pickup Report may be made available to you in the App or on request.
C. The Custody Period
10.10 Driving, transport and storage. You authorise our Personnel to drive the Vehicle on public roads for its transport between the Site and the workshop and for road testing reasonably required for diagnosis or verification of the work, and to store it at our premises or those of a Partner Workshop. We do not use the Vehicle for any other purpose. You acknowledge that the Vehicle may be driven by different members of Personnel, that its position may be tracked while in our custody, and that mileage driven for transport and testing is a normal part of the Service.
10.11 Unattended collection or return. Where you ask us to collect or return the Vehicle without you or an Authorised Representative being present (for example by leaving the keys with a concierge, a guard or another key-holder or in a designated place, or by asking the Driver to park the Vehicle at a designated location and leave the keys as instructed), the Pickup Report or Delivery Report prepared by our Personnel, with its photographs, timestamp and geolocation, is the reference record and is deemed confirmed by you; the Custody Period ends when the Vehicle has been parked at the designated location and the keys have been left as instructed, from which moment the Vehicle is at your sole risk; and any claim relating to the condition of the Vehicle at return must be notified in accordance with Section 10.14.
D. The Delivery Report and claims
10.12 Record and inspection at return. When the Vehicle is returned, our Personnel photograph and, where they consider it appropriate, film the exterior of the Vehicle, record the work performed and any observation they consider relevant (the Delivery Report), and invite you or your Authorised Representative to inspect the Vehicle and to confirm the Delivery Report by electronic signature. Any visible damage or missing item that you wish to claim must be recorded in the Delivery Report before you sign.
10.13 Effect of your signature. By signing the Delivery Report you confirm and agree that: (a) you have inspected the Vehicle; (b) the Vehicle has been returned to you in the condition recorded in the Pickup Report, as modified by the Services performed; (c) the Services and the Parts recorded have been performed and supplied; (d) no damage, loss or missing item, other than any reservation expressly recorded in the Delivery Report before signature, occurred during the Custody Period; and (e) subject only to Section 10.14 (hidden damage) and to the warranties in Section 14, you accept the Vehicle and the Services and have no claim against Carservify or its Personnel in respect of the condition of the Vehicle at return or of the custody of the Vehicle. If you refuse to sign, our Personnel will record your reservations and photograph the Vehicle, and the Delivery Report prepared by our Personnel is the reference record.
10.14 Hidden damage and time limit for claims. If after the return of the Vehicle you discover damage that could not have been detected by a visual inspection at the time of return (for example damage to the underside of the Vehicle), you must notify us in writing within forty-eight (48) hours of the return, with photographs, a description and any evidence that the damage occurred during the Custody Period, and you must make the Vehicle available for our inspection before any repair or third-party intervention. Claims that are notified late, that concern damage of a kind that would have been visible at the time of return, that are not supported by evidence, or that are inconsistent with the Pickup Report, the Delivery Report or our photographs and videos, are rejected. Any accepted claim is subject to Section 17.
E. Traffic fines, tolls and accidents
10.15 Fines. Carservify bears parking, speeding and other traffic fines that are shown to have been incurred through the conduct of Personnel during the Custody Period, as evidenced by the times recorded in the Pickup Report and the Delivery Report. If such a fine is notified to you, you must inform us within seven (7) days of receiving it and provide the notice; we will verify it and, where it is attributable to Personnel, settle or reimburse it. You remain responsible for all fines, blocks and violations relating to periods outside the Custody Period, and for any pre-existing block on the Vehicle’s file that prevents its use.
10.16 Accidents. If the Vehicle is involved in an accident during the Custody Period, we will inform you, secure the Vehicle and handle the matter with the insurers concerned. Where the accident is caused by a third party, the claim is directed against the third party and its insurer. Our liability, if any, is determined exclusively in accordance with Section 17.
F. Uncollected Vehicles and storage
10.17 Collection after completion. We will notify you through the App and by SMS, WhatsApp or email when the Vehicle is ready for return or collection, or when an Approval Request awaits your Confirmation. You must accept delivery or collect the Vehicle within three (3) days of the notice, and respond to an Approval Request within the period stated in Section 7.4. If you or your Authorised Representative are absent or unreachable at the agreed return time, the Driver returns the Vehicle to the workshop and the re-delivery fee in the Fees Schedule applies to a second delivery attempt.
10.18 Storage fees. If the Vehicle is not collected within three (3) days of the notice that it is ready (or of a failed delivery attempt), or if you do not respond to an Approval Request within the period stated in Section 7.4, the daily storage fee set out in the Fees Schedule applies from the following day, in addition to any amount due for the Services, and is payable before the Vehicle is released.
10.19 Prolonged storage. A Vehicle that remains in storage is kept with reasonable care but is not used or maintained, and you acknowledge that deterioration associated with non-use (for example battery discharge, tire deflation, fluid seepage, dust or weathering) may occur, for which we are not responsible. If the Vehicle remains uncollected sixty (60) days after the first notice, despite at least two further written notices sent to your registered contact details, we may take the steps available under applicable law to dispose of the Vehicle in order to recover the amounts due and the storage fees, and you are liable for any shortfall.
G. Refusal or interruption of custody Services
10.20 Right to refuse. Personnel may refuse or interrupt the collection, driving or return of a Vehicle where, in their sole judgment, it would be unsafe or unlawful, including where the Vehicle has expired registration or insurance, a flat tire, an illuminated brake or engine warning light, a hanging body panel or another safety defect, where the fuel level is insufficient, where prohibited items are present, or where you or your Authorised Representative are abusive, intoxicated or armed. In such cases the Order may be cancelled under Sections 8.5 and 8.6 or the Service may be re-scoped with your Confirmation (for example transport by tow truck at your cost).
SECTION 11
At-Home and Mobile Services
11.1 Site conditions. For Services performed at your Site (for example mobile car wash, battery replacement or tire fitting at home or at the office), you must provide a Site that is: (a) lawfully accessible to our Personnel and vehicles at the agreed time, with any permission of the building management, landlord or authorities obtained by you; (b) safe, level and stable, with enough space to work around the Vehicle; (c) suitable for the Service, including access to water and electricity where the Service requires it; and (d) free of children, pets and unrelated persons within the working area. You are responsible for the Site and for any consequence of its unsuitability.
11.2 Presence and instructions. You or an Authorised Representative must be present or immediately reachable during the Service and must follow the safety instructions of the technician.
11.3 Unsuitable Site. If the Site does not meet these conditions, or if weather or security conditions make the Service unsafe in the technician’s judgment, the technician may decline to perform or complete the Service, and Section 8.5 applies.
11.4 Residues and marks. Our Personnel take reasonable precautions to protect the Site. You accept that a mobile Service may leave water, soap, dust or oil residues, and you are responsible for choosing a Site where such residues are acceptable and lawful. We are not responsible for marks or residues on the Site resulting from the performance of the Service.
11.5 Waste. Used oil, batteries, tires and other waste generated by the Service are removed and disposed of by us, subject to Section 12.8 (replaced Parts).
11.6 Records and completion confirmation. Because the Vehicle is not moved by us during an at-home Service, no Pickup Report or Delivery Report is prepared; our Personnel may however photograph or film any unusual finding on the Vehicle or the Site (existing damage, warning lights, non-standard Parts, items in the way of the work) for our protection, and such records may be used by us as evidence. On completion of the Service you or your Authorised Representative sign in the Rider App to confirm the completion of the Service and the Parts replaced. By signing, you confirm that the Service has been performed and the Parts replaced as recorded, that you accept the work, and that you have no claim in respect of the Service or the condition of the Vehicle or the Site other than under the warranties in Section 14. Our responsibility in an at-home Service is limited to the work performed and does not extend to the Site, to the Vehicle beyond the components treated, or to items in or around the Vehicle.
SECTION 12
Performance of the Services, Nature of Our Obligations and Disclaimers
12.1 Professional standard. We will perform the Services with the skill, care and diligence reasonably expected of a competent automotive service professional, using qualified Personnel, appropriate tools and methods, and Parts and fluids of the tier selected by you. We will make every reasonable effort to identify and remedy the issue for which the Service is requested and to achieve the best result that the condition of the Vehicle permits.
12.2 Obligation of means. All obligations of Carservify under these Terms, and in particular in relation to inspection, diagnosis, maintenance, repair, washing and detailing and the custody, driving and handling of the Vehicle, are obligations of means (obligation de moyens) and not obligations of result (obligation de résultat). You acknowledge that the Vehicle is a used product whose age, mileage, condition, maintenance history and previous repairs are outside our control and are often unknown to us, and that the outcome of any intervention on a used vehicle depends on factors that cannot all be assessed in advance. Accordingly: (a) we undertake to deploy the skill, care and diligence described in Section 12.1, but we do not warrant that any particular outcome will be achieved, that every fault will be detected, that a repair will eliminate every symptom, that a component will not fail after the Service, or that the Vehicle will thereafter operate free of defects; (b) Carservify is liable only where you prove a fault in the performance of the Services by Carservify, the damage suffered and the causal link between them; the mere occurrence of a fault, a symptom or a failure after a Service does not establish any fault on our part; and (c) the only warranties we give are those expressly set out in Section 14 and the Warranty Table, to the exclusion of any other warranty, express or implied.
12.3 Used vehicles, wear and Consumables. Without limiting Section 12.2, you acknowledge and accept that:
(a)a repair or maintenance operation treats the component concerned; it does not renew the Vehicle or its other components. Other components, and in particular Consumables, continue to wear and deteriorate with age, mileage and use and may require attention at any time after the Service, without this constituting a defect in our work;
(b)aged, brittle or corroded components (including plastic and rubber hoses, clips, connectors, trim, sensors, manifolds, bolts, studs, nuts and fasteners) may crack, break, seize or fail during their normal disassembly, handling or reassembly. Where this occurs we will inform you and present an Approval Request for the additional work; we are not liable for such failures;
(c)a repair may reveal or unmask other pre-existing faults that were hidden or masked by the fault repaired (for example a second leak after a leaking seal is replaced, a charging fault after a battery is replaced, or a noise from another worn component after a bearing is replaced). Such faults are not defects of our work and are quoted separately;
(d)diagnosis is a process of elimination based on the symptoms reported and observed; certain faults (in particular intermittent electrical faults, noises and vibrations) may not be reproducible or identifiable at the first attempt, and further diagnostic time, which is chargeable, may be required. Parts replaced with your Confirmation as part of a diagnostic sequence remain chargeable even if they did not resolve the symptom;
(e)the results of washing, detailing and paint correction depend on the condition of the paint, trim and upholstery. Old, thin, oxidised or repainted paint, weak plastics, aftermarket films and tints, deep scratches, etched stains and embedded odours may not be safely or fully correctable, and pre-existing defects may become visible once dirt is removed. Such Services are performed at your risk in respect of these conditions, and we are not liable for damage to paint, trim, films or upholstery that is attributable to their age or condition;
(f)for Vehicles with existing warning lights, stored fault codes, non-standard modifications, tuning, previous unprofessional repairs or accident damage, the achievable result may be limited and the Manufacturer’s Warranty on certain Parts may not apply.
12.4 Recommended work that you decline. Where we recommend work that is relevant to the safety of the Vehicle (for example brakes, steering, suspension, tires or lighting) and you decline it, you accept all risks of continuing to use the Vehicle in that condition, we may record your decision on the invoice, and we may decline to perform partial work that would leave the Vehicle in an unsafe condition.
12.5 Time for performance. Times and durations indicated in the App or in an Approval Request are estimates only, depend on the availability of Parts, the condition of the Vehicle and the workload of the workshop, and are not of the essence. Delays do not entitle you to compensation. Where a delay attributable to us exceeds ten (10) Business Days beyond the estimated completion date, your sole remedy is to cancel the unperformed part of the Service without charge.
12.6 Road testing and operation of the Vehicle. You authorise Personnel to start, operate and drive the Vehicle on public roads to the extent reasonably necessary for diagnosis, performance and verification of the Services and for transport between the Site and the workshop.
12.7 Documentation of the work. We may photograph or film the Vehicle and the work performed for documentation, quality control, training and evidence purposes. Such photographs and videos belong to Carservify, are kept by us and may be used by us as evidence; we may share them with you at our discretion.
12.8 Replaced Parts. Parts removed from the Vehicle are disposed of by us unless you ask in writing, before the work starts, to keep them. Parts replaced under a warranty claim become the property of Carservify or of the manufacturer.
12.9 Your Vehicle manufacturer’s or dealer’s warranty. If your Vehicle is covered by a new-vehicle, extended, dealer or any other warranty, it is your sole responsibility to check, before placing an Order, whether and on what conditions that warranty allows servicing, repairs, parts, fluids or accessories outside the manufacturer’s or dealer’s authorised network, and whether using our Services may affect it. If you require us to follow a particular condition of that warranty (for example genuine Parts, a specific oil or fluid specification, a specific procedure, documentation or stamp), you must notify us officially in writing, through the App notes or by email to [contact@carservify.com], before you place the Order, and obtain our written acceptance; absent such notification and acceptance, we perform the Service with the Parts, fluids and methods offered in the App and selected by you. Carservify accepts no responsibility and no liability, in any case, for any effect that our Services, Parts or fluids may have on any warranty, guarantee, service plan or insurance relating to your Vehicle, or for any position taken by a manufacturer, importer, dealer or insurer in that respect.
12.10 Parts, fluids and manufacturer recommendations. Parts and fluids offered in the App are selected by us as compatible with the Vehicle Data. Unless a Part is expressly described in the App as genuine or original-equipment, it may be an aftermarket or alternative Part of a specification that we consider suitable for the Vehicle, and the tiers offered may differ from the brands, grades or specifications recommended by the Vehicle manufacturer; the choice between the tiers offered is yours. We may recommend genuine Parts where we consider it preferable for the Vehicle, but we are under no obligation to do so or to follow the manufacturer’s recommendations for quick services such as tires, batteries, oils and other Consumables.
12.11 Electronic systems. Work on electronic systems may require software coding, resets or updates. We are not responsible for pre-existing software faults, for updates that are only available through the manufacturer’s network, or for the loss of user settings and data stored in the Vehicle’s systems (for example radio presets, phone pairings and navigation data) in the course of a Service.
SECTION 13
Parts, Consumables and Materials
13.1 Types of Parts. The App allows you to choose, where available, between genuine (original equipment manufacturer) Parts, original-equipment-supplier Parts and aftermarket Parts of different tiers, at different prices and with different Manufacturer’s Warranties. The tier, brand or origin of each Part is stated in the App or in the Approval Request.
13.2 Sourcing. Parts are sourced from suppliers selected by us. Availability and lead times of Parts, in particular imported Parts, are outside our control and may affect the estimated duration of the Service.
13.3 Customer-supplied Parts. If you ask us to fit Parts that you have supplied, we may accept or refuse at our discretion. We give no warranty on customer-supplied Parts, we are not liable for any damage, malfunction or additional labour caused by their specification, quality or condition, and only our fitting workmanship is covered by the Workmanship Warranty. Labour required to source or fit a correct Part after an incorrect customer-supplied Part is chargeable.
13.4 Used and refurbished Parts. Used or refurbished Parts are supplied only at your express request, are identified as such in the Approval Request or on the invoice, and carry only the warranty stated in the Approval Request.
13.5 Special-order Parts. Parts ordered specifically for your Vehicle may require payment in advance and are non-refundable once ordered.
13.6 Title. Title to Parts passes to you on full payment of the invoice. Until then, Parts fitted to the Vehicle remain our property, without prejudice to our right of retention under Section 9.5.
SECTION 14
Warranties
14.1 Our warranties. Subject to the conditions and exclusions in this Section, we provide the warranties described in the Warranty Table in Schedule 1, which distinguishes between: (a) the Manufacturer’s Warranty applicable to each category of Parts supplied by us, which is the only warranty on Parts; and (b) our Workmanship Warranty covering the execution of the Services for one (1) month or 1,000 kilometres from completion of the Service, whichever comes first. No other warranty, express or implied, is given.
14.2 How the Manufacturer’s Warranty works. The Manufacturer’s Warranty covers manufacturing defects of the Part only, for the duration and on the conditions set by the manufacturer, importer or authorised distributor, as summarised in the Warranty Table. A claim is assessed by the manufacturer or distributor (or by a testing procedure defined by them, for example for batteries and tires), and their determination as to whether the Part has a manufacturing defect is final for the purposes of the claim. We will present the claim on your behalf, keep you informed and apply the remedy granted by the manufacturer (repair or replacement of the Part, or a credit, including on a pro-rata basis where the manufacturer so provides). Timelines depend on the manufacturer and on the availability of replacement Parts, and no compensation is due for the time taken. Labour required to remove and refit a Part replaced under the Manufacturer’s Warranty is charged at our standard rates, unless the failure is attributable to our workmanship within the Workmanship Warranty period.
14.3 Workmanship Warranty. The Workmanship Warranty covers defects in the execution of the Service that are directly attributable to our workmanship (for example incorrect fitting, installation, torque, connection, adjustment or filling). The remedy is the rectification of the defect free of charge at our workshop or Site; where rectification is not reasonably possible, we will refund the labour paid for the defective part of the Service. The Workmanship Warranty does not cover the Part itself, components not treated by the Service, or any consequence of a defect for which you did not stop using the Vehicle.
14.4 Consumables and wear. Consumables are, by their nature, designed to wear out and to be replaced. Their lifespan depends on the age and condition of the Vehicle, your driving style, the loads carried, the roads and climate, the fuel used and the maintenance of related components, none of which is within our control. Accordingly: (a) wear, usage-based deterioration and the end of the useful life of a Consumable are never a defect and are not covered by any warranty; (b) the Manufacturer’s Warranty on a Consumable covers only a manufacturing defect confirmed by the manufacturer (for example a battery cell defect or a tire separation defect), not premature wear; (c) the periods and mileages stated in the Warranty Table for Consumables are the manufacturer’s defect-warranty periods and are not a promise of lifespan or performance; (d) brake pads and discs, clutches, tires, wiper blades, bulbs, filters and fluids replaced by us are expected to wear from the moment they are fitted, and a Consumable that has worn, or that requires replacement again after the Service, gives no right to any claim; and (e) fluids (including engine oil) degrade with use and time and must be replaced at the intervals recommended for the Vehicle; oil consumption, leaks from pre-existing seals and degradation resulting from driving conditions or extended intervals are not covered.
14.5 Conditions of all warranties. A warranty claim is accepted only if all of the following conditions are met:
(a)you present the invoice for the Service and the claim is made within the applicable warranty period and within seven (7) days of the defect becoming apparent, and you stop using the Vehicle immediately where continued use may aggravate the defect;
(b)you make the Vehicle available to us for inspection before any intervention by a third party or by you, and you allow us a reasonable opportunity to inspect and, where covered, to remedy the defect at our workshop;
(c)the Vehicle has been used and maintained normally since the Service, in accordance with the manufacturer’s instructions and service intervals, and none of the events in Section 14.6 has occurred;
(d)the defect is a defect of our workmanship or a manufacturing defect of the Part confirmed by the manufacturer, and is not caused by a defect in another component of the Vehicle, by wear, by an external cause or by any of the exclusions in Section 14.7; and
(e)all amounts due for the relevant Order, and any other amount due to us, have been paid.
14.6 Misuse and events that void the warranties. The warranties are void, and no claim is accepted, in respect of any Part or work where any of the following has occurred: (a) misuse, negligence or abnormal use of the Vehicle, including overloading, towing beyond the Vehicle’s rating, racing, track or off-road driving, driving through water, deliberate or careless impact with kerbs, potholes or objects; (b) continued use of the Vehicle after a fault, warning light, abnormal noise, vibration, leak or loss of performance became apparent; (c) failure to observe the manufacturer’s service intervals, fluid levels or instructions, or the instructions of our Personnel; (d) use of fuel, fluids, additives or Parts that do not meet the manufacturer’s specifications, or contamination of a system (for example wrong fuel, water in fuel, mixed fluids); (e) any repair, alteration, adjustment, disassembly, tampering or intervention on the relevant Part or system by you or by a third party after the Service and before our inspection, or without our written consent; (f) accident, fire, flood, theft, vandalism, corrosion, environmental conditions, animal or insect damage, or any external cause; (g) modification, tuning, remapping or the fitting of non-standard Parts or accessories, before or after the Service; (h) for batteries, deep discharge, charging-system or alternator faults, parasitic drains, wrong application, physical damage, terminal corrosion, extended non-use or tampering; (i) for tires, punctures, road hazards, impact, sidewall damage, under- or over-inflation, alignment or suspension conditions, run-flat driving or third-party repairs; (j) for electrical and electronic components, wiring faults, water ingress, jump-starting, voltage spikes or software issues; (k) use of the Vehicle for commercial passenger, delivery, taxi, ride-hailing or rental services not disclosed to us at the time of the Order; (l) removal or alteration of Part identification, serial numbers or our markings; and (m) non-payment of any amount due to us. The determination of whether an event in this Section has occurred is made by us on the basis of our inspection and, where applicable, the manufacturer’s findings.
14.7 Exclusions. Unless stated otherwise in the Warranty Table, the warranties do not cover: (a) wear and tear and the usage-based deterioration of Consumables (Section 14.4); (b) pre-existing conditions and components not treated by the Service; (c) diagnostic and inspection Services, which are opinions based on the condition of the Vehicle at the time (Section 5.5); (d) customer-supplied, used, second-hand or refurbished Parts; (e) cosmetic results of washing and detailing beyond the re-performance described in the Warranty Table; (f) Third-Party Services; (g) any loss of use, replacement vehicle, towing, travel, accommodation or other expense; and (h) any indirect or consequential loss (Section 17).
14.8 Claims procedure and evidence. Warranty claims are submitted through the App or to [contact@carservify.com], with the invoice, a description of the defect, the date on which it became apparent, the current mileage and photographs. You bear the burden of demonstrating that the conditions of Section 14.5 are met. We will arrange an inspection at our workshop or, where available, a pickup. If the inspection shows that the defect is covered, the inspection and any pickup are free of charge. If the inspection shows that the defect is not covered (for example wear, an unrelated fault, Misuse or an excluded cause), the diagnostic fee and any pickup and delivery fees set out in the Fees Schedule are payable, and any further work is presented as an Approval Request.
14.9 Remedies, transfer and duration. The remedies described in this Section and in the Warranty Table are your sole and exclusive remedies under our warranties. Warranties are personal to the User named on the invoice and are not transferable to a subsequent owner of the Vehicle. A Part replaced under warranty is covered only for the remainder of the original warranty period; a warranty repair does not restart or extend the warranty period. No courtesy or replacement vehicle is provided during a warranty repair.
14.10 Changes to the Warranty Table. We may update the Warranty Table for future Orders. The version of the Warranty Table in force on the date of your Order applies to that Order and is available in the App.
14.11 Legal notice. Applicable law provides that the professional warrants hidden defects which noticeably diminish the value of the good or service or render it unfit for its intended use according to its nature or the terms of the contract, and that defects which diminish the value or enjoyment of the good or service only slightly, or which are tolerated by custom, do not give rise to the warranty. The following text is reproduced as required by Article 29 of Law No. 659/2005:
يضمن المحترف العيوب الخفية التي تنقص من قيمة السلعة أو الخدمة نقصاً محسوساً أو تجعلها غير صالحة للاستعمال فيما أعدت له وفقاً لطبيعتها أو لأحكام العقد. أما العيوب التي لا تنقص من قيمة السلعة أو الخدمة أو من الانتفاع بها إلا نقصاً خفيفاً وكذلك العيوب المتسامح بها عرفاً فإنها لا تستوجب الضمان.
SECTION 15
Complaints
15.1 How to complain. If you are not satisfied with a Service, you must contact us through the App or at [contact@carservify.com] within forty-eight (48) hours of the completion of the Service (or of the return of the Vehicle), describing the issue and providing photographs and any other evidence. Issues notified later cannot be verified against the condition of the Vehicle at the time of the Service and are handled, if at all, only under the warranties in Section 14.
15.2 Our review. We will investigate your complaint in good faith, which may include inspection of the Vehicle and review of our records, photographs and videos, and inform you of our findings and of the remedy, if any, that we consider appropriate. Depending on the nature of the issue, the remedy may consist of a re-evaluation of the Service, the re-performance of the Service or the rectification of the defect, or a partial or full refund of the Service concerned, as determined by Carservify acting reasonably. You are not entitled to any compensation or damages beyond the remedy so determined, subject to Section 17.
SECTION 16
Your Responsibilities, Prohibited Conduct and Good Faith
16.1 General obligations. You agree to: (a) provide accurate and complete Vehicle Data, Site, contact and payment information and keep it updated; (b) comply with Sections 6, 10 and 11 in relation to the Vehicle and the Site; (c) respond promptly to Approval Requests; (d) collect or accept delivery of the Vehicle and pay the amounts due when they fall due; (e) follow the reasonable safety and usage instructions of Personnel and of the App; and (f) use the App and the Services only for lawful purposes, in good faith and in accordance with these Terms.
16.2 Prohibited conduct. You must not: (a) provide false information or impersonate another person; (b) use the App or the Services for any fraudulent, unlawful or abusive purpose, including in relation to insurance claims or the concealment of prior damage; (c) harass, threaten, discriminate against or endanger Personnel; (d) copy, modify, reverse-engineer, decompile, scrape, data-mine or create derivative works from the App or its content, or use robots, crawlers or automated means to access the App; (e) interfere with the security or operation of the App, introduce malicious code, or attempt to access other users’ Accounts or data; (f) use the App or its content, including prices, to build a competing product or to train software or artificial-intelligence systems, or for any commercial purpose without our written consent; (g) circumvent fees, promotions or restrictions of the App; or (h) initiate a chargeback or payment dispute for an amount properly due.
16.3 Claims made in bad faith. You must not make, threaten or pursue any claim, complaint, review or public statement against Carservify or its Personnel that you know or should know to be false, exaggerated or unsupported by evidence, including a claim for damage that pre-existed the Service or occurred after the return of the Vehicle, a claim for a defect caused by Misuse, or a claim intended to obtain a refund, a free service or a payment to which you are not entitled. We may reject any claim that is inconsistent with our records, photographs and videos. Where a claim is found to have been made in bad faith, we may terminate your Account, recover from you the costs incurred in investigating and responding to the claim (including inspection, expert and legal fees), and pursue any other remedy available to us.
16.4 Reviews, ratings and public statements. You are responsible for any review, rating, photograph or other content that you submit through the App or publish elsewhere about Carservify or its Personnel. Such content must be truthful, based on your own experience and free of defamatory, abusive, obscene or misleading statements. You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, display and moderate content submitted through the App. We may remove content that breaches these Terms and respond publicly to it, and we reserve the right to seek compensation for any loss caused by false or defamatory statements.
16.5 Consequences. Breach of this Section may result in the cancellation of Orders, the suspension or termination of your Account under Section 22, the recovery of any loss and costs caused, and the referral of the matter to the competent authorities.
SECTION 17
Limitation of Liability
17.1 Basis of liability. In accordance with Section 12.2, Carservify is liable towards you only where you establish a fault of Carservify or its Personnel in the performance of the Services, the loss suffered and the direct causal link between them. Carservify is not liable for any loss that results, in whole or in part, from your own acts or omissions, from the acts or omissions of your Authorised Representatives or of third parties, from the condition of the Vehicle, from inaccurate Vehicle Data, from Misuse, or from any of the causes described in Sections 6, 10, 11, 12 and 14.
17.2 Liability Cap. The total aggregate liability of Carservify, its directors, employees, Personnel and Partner Workshops towards you arising out of or in connection with an Order, the Services performed under it, the custody, driving, storage and handling of the Vehicle, and the use of the App in relation to it — whether in contract, tort (including negligence), under statute or otherwise, and whatever the nature of the loss, including loss of or damage to the Vehicle — shall in no event exceed the total price of that Order, inclusive of VAT, whether paid or payable (the “Liability Cap”). Where several Orders are concerned, the Liability Cap applies separately to each Order. Amounts paid under the warranties in Section 14 are counted towards the Liability Cap.
17.3 Damage to the Vehicle. Where you establish that damage to the Vehicle was caused by a fault of our Personnel during the Custody Period, your sole remedy, within the Liability Cap, is at our election either the repair of the damage at our workshop or the reimbursement of the reasonable cost of repairing the damage as assessed by us or by an expert appointed by us, after deduction of any pre-existing damage and of any betterment resulting from the repair. No amount is due for diminution in the value of the Vehicle, loss of use, or any other consequence of the damage. Claims are subject to the Handover Protocol in Section 10 and to the time limits and evidence requirements stated there.
17.4 Excluded losses. Carservify is not liable, in any circumstances, for: (a) indirect, incidental, special or consequential loss of any kind; (b) loss of use of the Vehicle, the cost of a replacement, rental or courtesy vehicle, taxi or travel costs, or loss of time; (c) loss of profit, revenue, business, contracts, opportunity or goodwill; (d) diminution in the value of the Vehicle; (e) loss of or damage to personal belongings or items left in the Vehicle, and the condition of the interior of the Vehicle (Section 10.3); (f) loss or damage resulting from inaccurate or incomplete Vehicle Data, undisclosed defects, modifications or prohibited items (Sections 6 and 10); (g) the failure, wear or deterioration of Consumables or of components not treated by the Service, and the failures described in Section 12.3; (h) loss caused by your failure to follow our instructions or recommendations, including recommended work that you declined, or by continued use of the Vehicle after a fault became apparent; (i) any effect of the Services on a manufacturer’s, dealer’s or other warranty, service plan or insurance relating to the Vehicle (Section 12.9); (j) Third-Party Services and the acts or omissions of third parties, including suppliers, insurers and authorities; (k) fines, blocks or violations outside the Custody Period; (l) the unavailability, interruption or malfunction of the App or of third-party technology; or (m) events of force majeure (Section 26).
17.5 Personnel and Partner Workshops. The exclusions and limitations in this Section also apply for the benefit of our directors, employees, Drivers, technicians, agents, Partner Workshops and subcontractors, and you agree not to bring against any of them individually a claim that you could not bring against Carservify under these Terms.
17.6 Mitigation, notice and evidence. You must take reasonable steps to mitigate any loss, notify us of any claim within the periods stated in these Terms with the evidence required, and give us the opportunity to inspect the Vehicle before any repair or third-party intervention. Failure to do so extinguishes the claim. Any claim relating to the condition of the Vehicle is assessed against the Pickup Report, the Delivery Report and the photographs, videos and records referred to in Section 19, which constitute prima facie evidence of the facts they record.
17.7 Recoveries. Any amount you recover from a third party or an insurer in respect of a loss is deducted from any amount payable by us for the same loss, and you must assign to us, on request, your rights of recovery against third parties for any amount we have paid.
17.8 Extent of application. The exclusions and limitations in this Section apply to the fullest extent permitted by applicable law. They do not exclude or limit any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by fault, or for fraud or gross negligence; in that case the exclusions and limitations apply to the maximum extent permitted.
SECTION 18
Your Indemnity
18.1 You agree to indemnify and hold harmless Carservify, its directors, employees, Personnel and Partner Workshops against any loss, damage, injury, claim, fine, cost or expense (including inspection, expert and legal fees) suffered or incurred as a result of: (a) your breach of these Terms, including Sections 6, 10, 11 and 16; (b) inaccurate Vehicle Data, undisclosed defects or modifications, or hazardous or prohibited items in the Vehicle; (c) your lack of authority to hand over the Vehicle or to order the Services; (d) an unsafe or unsuitable Site; (e) any fraudulent, false or bad-faith claim, chargeback, review or statement made by you or on your behalf; (f) any fine, violation or liability relating to the Vehicle outside the Custody Period; or (g) any claim by a third party arising from your acts or omissions or from the condition of the Vehicle.
SECTION 19
Electronic Records, Signatures and Evidence
19.1 Electronic signatures and Confirmations. You agree that an electronic signature given on our Personnel’s device in the Rider App, a one-time passcode confirmation, and the tapping of an acceptance or confirmation button in the App from your Account, each constitute your signature and have the same legal effect as a handwritten signature for the purposes of these Terms, Orders, Confirmations, the Pickup Report, the Delivery Report and completion confirmations, and that you may not repudiate them on the ground that they were given electronically or by an Authorised Representative.
19.2 Evidentiary agreement. You and Carservify agree that the records generated and stored by the App and the Rider App — including Order and Confirmation logs, timestamps, geolocation data, photographs and videos, condition records, electronic signatures, chat and message records, call recordings and invoices — are reliable records of the facts they document, are admissible as evidence between the parties, and constitute prima facie evidence of those facts, having the same probative value as a written document signed by the parties. Our systems record these data automatically and in the ordinary course of business, and their integrity is presumed unless you demonstrate that it has been compromised.
19.3 Retention. We store these records for the periods stated in the Privacy Policy. Copies of your Orders, invoices and Confirmations are available in your Account; copies of Pickup Reports, Delivery Reports, photographs and videos may be made available to you at our discretion or where required for a claim.
SECTION 20
Intellectual Property and Licence to Use the App
20.1 Ownership. The App, its software, databases, pricing logic, vehicle-matching tools, design, text, graphics, logos, trademarks (including “Carservify” and “Carage”), and all related intellectual property rights are owned by Carservify or its licensors. Nothing in these Terms transfers any intellectual property right to you.
20.2 Licence. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the App on a mobile device that you own or control, solely to book and manage Services for your personal use.
20.3 Restrictions. You may not remove any proprietary notice, reproduce, modify, distribute, sell, rent, lease, lend, sublicense, mirror, frame or create derivative works from the App, decompile or reverse-engineer it, or use it in any manner not expressly permitted by these Terms.
20.4 Feedback. Any suggestion or feedback you provide about the App may be used by us without restriction or compensation.
SECTION 21
Third-Party Content, Services and App Stores
21.1 Third-party technology. The App includes features and content provided by third parties, including Google Maps (subject to the Google Maps End User Additional Terms of Service and the Google Privacy Policy), payment services provided by our payment gateway under its own terms, and messaging services (SMS and WhatsApp). We are not responsible for the availability, accuracy or practices of third-party services or for any website or resource linked from the App.
21.2 App stores. If you download the App from the Apple App Store or Google Play, these Terms are concluded between you and Carservify only. Apple Inc. and Google LLC are not parties to these Terms, have no obligation to provide maintenance, support or any warranty for the App, and are not responsible for any claim relating to the App; they and their subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the App must also comply with the applicable app store terms of service.
21.3 Device and connectivity. You are responsible for the mobile device, operating system, internet connection and data charges required to use the App, and for keeping the App updated to the latest version.
SECTION 22
Availability of the App, Changes, Suspension and Termination
22.1 Availability. The App is provided “as is” and “as available”. We do not guarantee uninterrupted, timely, secure or error-free operation. The App may be unavailable during maintenance, updates or events outside our control, and we are not liable for any unavailability.
22.2 Changes to the App. We may modify, add or remove features, Services, tiers, Partner Workshops, service areas and pricing logic, and may suspend or discontinue the App or any part of it, at any time and at our discretion. Confirmed Orders are performed or cancelled in accordance with Section 8.
22.3 Suspension and termination by us. We may suspend or terminate your Account and access to the App at any time, with immediate effect, if you breach these Terms, if we reasonably suspect fraud, abuse, misuse, bad faith or unlawful activity, if amounts due remain unpaid, if required by law or by an authority, or if we discontinue the App. Termination does not affect any right or obligation accrued before termination, including amounts due to us.
22.4 Termination by you. You may stop using the App and delete your Account at any time from the settings of the App. Deletion does not affect an Order in progress or amounts due, which remain payable, and certain data are retained after deletion as described in the Privacy Policy.
22.5 Survival. Sections 6, 9, 10, 12, 13, 14, 16, 17, 18, 19, 20, 27 and 28, and any other provision which by its nature should survive, remain in force after termination.
SECTION 23
Personal Data and Privacy
23.1 We process your personal data, Vehicle Data, location data, photographs, videos, condition records and communications in accordance with our Privacy Policy, which forms part of these Terms. By using the App you consent to the processing described in the Privacy Policy, including the sharing of the information necessary to perform the Services with Personnel, Partner Workshops, Parts suppliers, insurers and the other recipients described there.
SECTION 24
Communications and Notices
24.1 Electronic communications. By providing your phone number and email address you agree that we may communicate with you, and give any notice under these Terms, through the App (push notifications and in-App messages), by SMS or WhatsApp to your registered phone number, by telephone, and by email to your registered email address. Service communications (for example Order confirmations, Approval Requests, condition records, invoices, reminders and notices under these Terms) are an integral part of the Services and are sent for as long as your Account is active. Marketing communications are sent in accordance with the Privacy Policy and can be stopped at any time as described there.
24.2 Deemed receipt. A notice sent through the App, by SMS, WhatsApp or email is deemed received twelve (12) hours after it is sent. You must keep your contact details up to date; notices sent to the details registered in your Account are valid even if you no longer use them.
24.3 Notices to us. Formal notices to Carservify (including notices of dispute under Section 27 and notifications under Section 12.9) must be sent in writing by email to [contact@carservify.com] or by registered mail to our registered office, quoting your Account phone number and the Order reference. Oral statements by Personnel do not constitute notice to, or commitments by, Carservify.
24.4 Recording. Calls with our customer service may be recorded and in-App and WhatsApp conversations are logged, for quality, training, security and evidence purposes, as described in the Privacy Policy.
SECTION 25
Changes to These Terms
25.1 Right to update. We may update these Terms, the Warranty Table, the Fees Schedule and the Privacy Policy at any time, for any reason, by publishing the updated version in the App with its version number and date. Updated Terms take effect on publication. We may, but are not obliged to, inform you of important changes by push notification, SMS, WhatsApp or email.
25.2 Your duty to review. The current version of these Terms is always available in the settings of the App. You must review these Terms regularly, and in any event each time you place an Order, to make sure that you are aware of any changes. Your continued use of the App, and each Order that you place after the publication of a change, constitute your acceptance of the updated Terms. If you do not agree with a change, you must stop using the App and may delete your Account.
25.3 Version applicable to an Order. The version of the Terms, the Warranty Table and the Fees Schedule in force on the date of an Order applies to that Order and to the related Services.
SECTION 26
Force Majeure
26.1 We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemic, war, hostilities, civil unrest, security incidents, acts of authorities, road closures, strikes, power or fuel shortages, failures of telecommunications, internet, payment or banking systems, restrictions on imports or currency, or the unavailability of Parts from suppliers. During such an event our obligations are suspended for its duration. If the event continues for more than thirty (30) days, either party may cancel the affected Order, and we will refund any amount paid for Services not performed, which is your sole remedy.
SECTION 27
Governing Law and Dispute Resolution
27.1 Governing law. These Terms, each Order and any non-contractual obligation arising out of or in connection with them are governed by the laws of the Republic of Lebanon.
27.2 Complaints first. Before starting any formal dispute-resolution procedure, you must raise your concern with us through the complaints procedure in Section 15.
27.3 Mandatory good-faith negotiation. If a dispute arising out of or in connection with these Terms or an Order is not resolved through the complaints procedure, either party may give the other a written notice of dispute describing the dispute, the evidence relied on and the remedy sought (a “Notice of Dispute”). The parties will then negotiate in good faith, including through at least one meeting or call between the User and a representative of Carservify, for a period of thirty (30) days from receipt of the Notice of Dispute. Neither party may commence court proceedings in respect of the dispute before the end of that period, except to seek urgent or interim relief or to recover an undisputed debt.
27.4 Courts of Beirut. Any dispute that is not resolved within the negotiation period shall be submitted to the exclusive jurisdiction of the competent courts of Beirut, Lebanon.
27.5 Individual claims only. To the fullest extent permitted by applicable law, you and Carservify agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding, unless both parties agree otherwise in writing.
27.6 Time limits for claims. Claims relating to the condition of the Vehicle at return, to dissatisfaction with a Service and to warranties must be notified within the periods set out in Sections 10.14, 15.1 and 14.5 respectively, failing which they are rejected. Any claim against Carservify arising out of an Order must be brought within one (1) year of the completion of the Service concerned, to the extent permitted by applicable law.
SECTION 28
General Provisions
28.1 Entire agreement. These Terms and the documents referred to in Section 1.1 constitute the entire agreement between you and Carservify regarding the App and the Services and supersede any prior understanding. Oral statements by Personnel do not modify these Terms or create any commitment unless confirmed in writing by Carservify.
28.2 Severability. If any provision of these Terms is held invalid or unenforceable, in whole or in part, that provision shall be applied to the maximum extent permitted by law and, where necessary, deemed replaced by a valid provision that most closely achieves its purpose; the remaining provisions remain in full force.
28.3 No waiver. A failure or delay by Carservify to exercise a right under these Terms is not a waiver of that right, and a partial exercise of a right does not prevent its further exercise.
28.4 Assignment. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to an affiliate or to a successor of our business, without your consent. You may not assign or transfer your Account or your rights under these Terms.
28.5 Relationship. Nothing in these Terms creates a partnership, agency or employment relationship between you and Carservify.
28.6 Third parties. Except as provided in Sections 17.5 and 21.2, no third party has any right to enforce these Terms.
28.7 Records. Our records of Orders, Confirmations, communications and payments, kept in the ordinary course of business, constitute prima facie evidence of their content (Section 19.2).
SECTION 29
Contact and Legal Notice
Carservify SAL — Lebanese joint-stock company
Commercial Register of Beirut. Registered office: Badaro, Georges Katro Street - Beirut, Lebanon
Customer support (Services, Orders, warranty, complaints): contact@carservify.com] | +9613191930
Legal notices: contact@carservify.com | Privacy requests: contact@carservify.com
SCHEDULE 1
Warranty Table
This Warranty Table forms part of the Terms (Section 14). All periods run from the completion of the Service (or, where the Vehicle was collected by us, from its return to you) and from the odometer reading recorded on the invoice or in our records; where two limits are given, the warranty ends when the first of them is reached. The Manufacturer’s Warranty is the only warranty on Parts: it covers manufacturing defects confirmed by the manufacturer, importer or distributor, on their terms, and the periods shown below are the periods typically applied by them for each category; where the manufacturer’s own terms differ, they apply. The Workmanship Warranty covers our labour only. All warranties are subject to the conditions, the Misuse and voiding events, the exclusions and the claims procedure in Section 14, and wear of Consumables is never covered (Section 14.4).
Workmanship — all Services (labour, fitting, installation, adjustment, filling)
TYPE
Carservify Workmanship Warranty
DURATION
1 month or 1,000 km
WHAT IS COVERED
Defects in the execution of the Service directly attributable to our workmanship (incorrect fitting, installation, torque, connection, adjustment or filling). Free rectification.
MAIN EXCLUSIONS
The Part itself, wear, pre-existing conditions, components not treated, Misuse, third-party intervention, diagnostic opinions.
Mechanical Parts (new, supplied by us: engine, transmission, suspension, steering, cooling, exhaust and other mechanical components)
TYPE
Manufacturer’s Warranty
DURATION
Manufacturer’s period, typically 12 months or 10,000 km
WHAT IS COVERED
Manufacturing defects confirmed by the manufacturer or distributor: repair or replacement of the Part.
MAIN EXCLUSIONS
Wear, Misuse, damage caused by other failed components, lack of maintenance, accident, modification. Labour to remove and refit charged at standard rates outside the Workmanship Warranty period (Section 14.2).
Electrical and electronic Parts (sensors, modules, alternators, starters, lighting, A/C electrical components)
TYPE
Manufacturer’s Warranty
DURATION
Manufacturer’s period, typically 30 days
WHAT IS COVERED
Manufacturing defects confirmed by the manufacturer or distributor.
MAIN EXCLUSIONS
Wiring faults, water ingress, jump-starting, voltage spikes, software, pre-existing electrical faults, Misuse.
Batteries supplied by us
TYPE
Manufacturer’s Warranty by tier
DURATION
As stated in the App for each tier (typically 6 to 12 months depending on the tier)
WHAT IS COVERED
Manufacturing defects and premature failure confirmed by a battery test under the manufacturer’s criteria: replacement (pro-rata where the manufacturer so provides).
MAIN EXCLUSIONS
Deep discharge, charging-system or alternator faults, parasitic drains, wrong application, physical damage, terminal corrosion, extended non-use, tampering, Misuse.
Tires supplied by us
TYPE
Manufacturer’s defect warranty by tier
DURATION
As stated in the App for each tier (typically 1 to 12 months depending on the tier)
WHAT IS COVERED
Manufacturing defects confirmed by the manufacturer or distributor.
MAIN EXCLUSIONS
Punctures, road hazards, impact, sidewall damage, tread wear, under- or over-inflation, alignment or suspension conditions, run-flat driving, third-party repairs, Misuse.
Engine oil supplied by us (oil change)
TYPE
Manufacturer’s Warranty (oil) — fitting under the Workmanship Warranty
DURATION
Oil: as stated in the App for each tier (typically 6 months or 5,000 km to 12 months or 10,000 km). Fitting: 1 month or 1,000 km
WHAT IS COVERED
Oil that does not meet the manufacturer’s specification for the stated interval; use of the specification, grade and quantity applicable to the Vehicle Data provided; correct execution of the oil change under the Workmanship Warranty.
MAIN EXCLUSIONS
Oil degradation from driving conditions or extended intervals, engine wear or consumption, leaks from pre-existing seals, inaccurate Vehicle Data, top-ups by others, Misuse.
Brake pads supplied and fitted by us
TYPE
Manufacturer’s defect warranty (pads) — fitting under the Workmanship Warranty
DURATION
Pads: as stated in the App (typically 6 months or 5,000 km). Fitting: 1 month or 1,000 km
WHAT IS COVERED
Material defects of the pads, including abnormal noise caused by a material defect; abnormal noise caused by installation under the Workmanship Warranty.
MAIN EXCLUSIONS
Wear, rotor or disc condition, aggressive driving or towing, alignment or suspension conditions, environmental noise (dust, humidity), judder from pre-existing rotor damage, Misuse.
Consumables and other wear items (filters, spark plugs, wiper blades, bulbs, belts, coolant, brake fluid and other fluids)
TYPE
Manufacturer’s defect warranty
DURATION
Manufacturer’s period, typically 30 days
WHAT IS COVERED
Manufacturing defects confirmed by the manufacturer.
MAIN EXCLUSIONS
Wear, usage-based degradation, contamination from other systems, Misuse.
Car wash, detailing, paint correction, interior cleaning
TYPE
Service standard — re-performance
DURATION
24 hours from completion
WHAT IS COVERED
Re-performance of any area not cleaned or treated to the agreed standard, on report with photographs within 48 hours.
MAIN EXCLUSIONS
Pre-existing paint defects, deep scratches, fading, oxidation, stains or odours that cannot safely be removed, weak plastics or trim, aftermarket films. No guarantee of complete removal.
Diagnostics, inspections, maintenance reports
TYPE
No warranty (professional opinion at the time — Sections 5.5 and 14.7(c))
DURATION
—
WHAT IS COVERED
The report reflects the condition observable at the time, using the agreed method.
MAIN EXCLUSIONS
Faults not detectable without dismantling, intermittent faults, conditions arising after the inspection.
Customer-supplied, used, second-hand or refurbished Parts
TYPE
Fitting workmanship only
DURATION
1 month or 1,000 km (workmanship)
WHAT IS COVERED
Our fitting workmanship.
MAIN EXCLUSIONS
The Part itself, any damage or malfunction caused by it, and any additional labour it requires.
Third-Party Services (roadside assistance, towing, insurance products)
TYPE
Third-party provider’s terms
DURATION
—
WHAT IS COVERED
As stated by the provider.
MAIN EXCLUSIONS
Carservify gives no warranty on Third-Party Services.
Notes: (1) The tiers, brands and warranty periods offered for batteries, tires, oils and other Parts are those displayed in the App at the time of the Order and may change at any time for future Orders. (2) Additional benefits such as jump-start assistance or puncture repair are offered only where described in the App at the time of the Order. (3) Carservify may amend this Warranty Table for future Orders (Section 14.10).
SCHEDULE 2
Fees Schedule
The fees below reflect the costs that Carservify incurs in the situations described. They are inclusive of VAT, may be updated for future Orders at any time, and are displayed in the App. Where a fee is expressed by reference to a pickup or delivery fee, the fee applicable to the relevant Order applies.
Cancellation after collection
Pickup and delivery fees of the Order, plus the cost of work performed and of Parts fitted or specially ordered
Cancellation after the Vehicle has been collected or the Service has started (Section 8.3).
Unfounded warranty or complaint inspection
Diagnostic fee as displayed in the App, plus pickup and delivery fees where used
Where an inspection shows that the reported issue is not covered by a warranty or is not attributable to our Service (Sections 14.8 and 16.3).
Diagnostic fee where an Approval Request is declined
As displayed in the App when the Order is placed
Where you decline the Approval Request after diagnosis or inspection (Section 7.5).
Late payment
Interest at the legal rate, plus all collection costs
Amounts not paid when due (Section 9.4).
Bad-faith claim costs
Inspection, expert and legal fees actually incurred
Where a claim is found to have been made in bad faith (Section 16.3).
CONTACT
Carservify SAL — Lebanese joint-stock company
Commercial Register of Beirut. Registered office: Badaro, Georges Katro Street - Beirut, Lebanon
Customer support (Services, Orders, warranty, complaints): contact@carservify.com | +9613191930
Legal notices: contact@carservify.com | Privacy requests: contact@carservify.com